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Frequently Asked Questions

Wires getting crossed? We're breaking down everything you need to know to get the most out of your business phone system.

  • There’s a lot of jargon and acronyms on your website. Can you explain what all this means?
    Sure can! It can definitely all seem complicated, but that’s why we’re here to make sure your business communication needs are all met with a custom-tailored, easy-to-use solution that works for you. Let's dive in. SaaS – Software as a Service A cloud-based software delivery model that allows users to access applications over the internet. This is our Nova Customer Portal that allows you to make changes anywhere in the world as long as you have an internet connection. Curious to know more? Request a demo of our portal here. UCasS – Unified Communications as a Service Communication tools and services delivered over the internet. Vested Networks uses this cloud delivery model to bring unified communications like chat, call, file sharing, and video conferencing tools into a single interface. We offer Chat, Calling, and Video Conferencing all on our Nova Customer Portal at no additional cost. VoIP – Voice Over Internet Protocol With VoIP, telephone calls run through the internet instead of through traditional copper lines. This is more reliable and much cheaper to maintain, meaning the savings run down to you and your business. PBX – Private Branch Exchange This is a device that acts as the brain of your on-site phone service. With a PBX phone system, the physical phone line coming into your business can be split into multiple lines, allowing you to support more telephones. That's great news, but what if there's a power surge that takes out your PBX? With us, you still get as many lines as you want, but you don't have to worry about your phone service cutting out. Hosted Voice Hosted voice is a cloud phone service where a business's telephone system and PBX reside off-site and are managed by a third-party (that’s us here at Vested Networks), providing reliable telephone connectivity via the internet using VoIP. Backup LTE This is a device that supplies internet to other devices. It utilizes cell signals to supply internet instead of a hardline that runs to the poles you see on the street. It just needs a power source, like a UPS backup battery, to stay active even in a power outage. MSP – Managed Service Provider A third-party company that remotely manages a customer's information technology (IT). We don’t do this, but we are partnered with some companies that do.
  • Why would I want a Hosted Phone Service?
    With our service, you have the flexibility and freedom to change your phone tree at any time. Your business communication will adapt seamlessly to any changes in your operations and continue to grow with you and your company. We also allow you and your employees the freedom to work from anywhere without being afraid of missing calls. When you choose our Hosted Phone Service, you get tons of features included like Auto Attendants, Call Parking, Call Queues, Analytics, Custom Call Routing, and more.
  • How Is VoIP different than analog phones?
    VoIP phones give you the freedom to work from anywhere you have an internet connection. With VoIP, your phone service doesn't have to be interrupted by unexpected events like outages or power surges because our servers are held in a secure location with redundant connections and backup power. This helps keep your phones and your business running smoothly no matter what. Your service can be adjusted on the fly. Unlike analog phones, it’s very simple to make changes to things like call routing. You can manage all your preferences in our Nova Customer Portal or contact our tech desk via phone call or email, and we can make any changes for you. You do not need a dedicated cable for your VoIP phones to work; any cord that can supply ethernet will do.
  • How many lines can I have?
    As many as you can answer. With unlimited rollover lines, you never have to worry about your customers getting stuck hearing a busy tone.
  • Can you route my business calls to my cell phone?
    Yes, you can use our Mobile App, or you can direct the calls to ring your desk phone while you're at work and your cell phone when you're elsewhere, if desired.
  • Can I keep my number(s) if I switch to your service?
    Yep! We will have you fill out an LOA form when you start with us. We'll take all the numbers you want to keep. We only need your main line, but you can bring over as many as you want.
  • Can I move my desk phone?
    Yes, as long as you have a working ethernet connection and access to the internet, you can move your phone anywhere you would like.
  • Why do VoIP phones need a local power supply?
    To clarify, "VoIP" is a protocol for communication over the internet. The devices using VoIP need power that can be delivered via a power supply or PoE (Power over Ethernet). We have found that providing a power supply for each phone is a reliable way to ensure the phones have power regardless of where the user may be or if the switch's power delivery may fail. For phones specifically, PoE is great for minimizing the cable mess, but we've found that it can cause issues when people move around to either other desks or another location entirely. Suddenly, a power supply is needed when one wasn't provided during onboarding which causes unnecessary support call(s). In other cases, PoE is the only reasonable method of powering a device such as a ceiling-mounted WiFi Access Point, camera, door box, or other accessories. Phones generally have greater mobility and don't have that power delivery limitation.
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